Al Dukkan Privacy Policy

Last updated: August 27, 2026

Al Dukkan respects the privacy of its users and is committed to protecting personal information collected while using the application.

1. Information We Collect

We may collect information including:

• Name.
• Phone number.
• Email address.
• User account identifier.
• Delivery address.
• Location information when permission is granted.
• Order and product information.
• Store information associated with orders.
• Payment and transaction status.
• Device notification tokens.

2. Location Information

Location information may be used to identify delivery locations, display relevant stores and services, and improve delivery operations.

3. How We Use Information

Information may be used to:

• Create and manage user accounts.
• Process and manage orders.
• Provide delivery services.
• Send order status notifications.
• Provide customer support.
• Improve application performance.
• Prevent misuse and fraud.

4. Firebase and Google Services

Al Dukkan uses Firebase services provided by Google, including authentication, databases, storage, cloud services, and notifications. Some information may therefore be processed according to Google's and Firebase's privacy practices.

5. Sharing Information

Al Dukkan does not sell users' personal information.

Information necessary to fulfill an order may be shared with the relevant store, service provider, or delivery provider.

6. Payments

Transaction amounts, payment status, and wallet transaction history may be stored when payment features are used.

The application does not directly store sensitive payment card information.

7. Data Security

We take reasonable measures to protect user information. However, no electronic storage or transmission method can guarantee absolute security.

8. Account and Data Deletion

Users may request deletion of their accounts and personal information through available application features or by contacting our support team.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. The date shown at the top of this page will be updated when significant changes are made.